Cancellations made twenty-four (24) hours or more of pick-up date customers will receive a 100% refund.
Cancellations made less than 24 hours of pick-up date will receive a 50% refund or a Ontario Board Shack coupon/gift card in the amount of the subtotal that was canceled (good for one year).
Cancellations made less than 24 hours of LESSONS will NOT be refunded. A Ontario Board Shack Gift Card/Coupon may be issued in the amount of the total cost of the Lesson/s.
There are no refunds for weather, early returns or non-usage.
Returning policy/Late Fee:
Any rental equipment returned 30 minutes after the due return time will be charged for an additional hour of the pertinent rental. Hourly charges will continue to be added until they reach a Day rental price (if applicable).
Please make arrangements by calling if you can not make the return on time or before closing hours. Any Rental equipment left unattended (brought back during closed hours) at or near Ontario Board Shack will be charged a $20.00 fee regardless of the reason unless arrangements are made beforehand with a staff member. Should the equipment be lost or stolen while left unattended, the renter will be responsible for all replacement costs at full retail prices.
Damaged Rental Equipment Policy:
Please bring any damaged equipment to a staff members attention to avoid being charged a damage fee or a replacement fee.
Any damage or lost rental equipment will be assessed and you will be charged a Damage Fee or a Replacement Fee in the amount of the cost of repair or replacement.
Before you go:
Before leaving Owyhee Paddle Co, you are responsible for inspecting all equipment carefully and to bring any missing or damage equipment to the attention of a staff member before you leave. If applicable, you are responsible for securing all equipment rented to your means of transportation. If an discrepancies or concerns arise from your inspection of the rented equipment they should be noted and initialed by you and a staff member on your liability agreement before you leave.